Customer service irritations

I get movies through the mail from Blockbuster, and recently they decided to reduce the movie rental options while increasing the monthly cost. Anyway, I called to complain about the fact that they hadn't sent me my proper amount of rentals and everything was cleared up with three additional rentals given to placate me. My dad is also a customer and he called just to complain about the fact that they screwed all their original customers with the new price changes, and he got three free months of rentals!!! Aargh!